By: Michelle Neujahr | 2009-08-24 | Customer Service Your goal in business should be to build lifelong customers – true fans of your business. We’ve said it before – it’s easier to sell more to a previous customer than it is to gain a new one. By maintaining relationships with past clients you build customers for life. read more
By: C.Pavithira | 2009-08-08 | Marketing Customer loyalty describes the tendency of a customer to choose one business or product over another for a particular need. In the packaged goods industry, customers may be described as being brand loyal because they tend to choose a certain brand of soap more often than others. Note the use of the word choose though; customer loyalty becomes evident when choices are made and actions taken by customers. read more
By: Peter E. Smith | 2008-12-13 | Customer Service Articles ded icated to business owners and decision makers who want to increase revenues by Marketing Through Service. read more
By: tarawat | 2009-01-01 | Finance Auto Source Financial has worked with Financial Institutions like TD Canada Trust and Scotia Bank to provide its customers with a loyalty program. This program is designed to help people who have had past credit problems and wish to secure a vehicle loan. read more
By: Cidnee Stephen | 2009-02-12 | Marketing Its often said that good times can hide fundamental problems with a company. This might be everything from a high debt/equity ratio, to inferior products to poor customer service. Some of these problems are harder to fix than others, especially when the economy takes a turn for the worse. Therefore, it becomes important to focus on those activities that you will provide you with the best results. One key area that you can control, that also has proven to show significant results for small companies in leaner times is Customer Intimacy? What is Customer Intimacy? Customer Intimacy ... read more
By: Ray Boucher | 2009-02-05 | Marketing tips Knowing who your customers are and what they need and want is essential information you need to have when assembling your marketing. There are some things you need to consider before implementing any marketing campaign. read more
By: Ali Carmichael | 2008-06-04 | Customer Service Customer profiles are customer types, which are generated to represent the typical users of a product or service, and are used to help the project team make customer centred decisions without confusing the scope of the project with personal opinion. read more
By: Mario Churchill | 2007-03-01 | Management Maintaining customer loyalty through customer incentives is a very common practice of many businesses today. When customers make purchases they can pick whether they get air miles, cash or other customer incentives. Some companies give customer incentives based on the number of purchases they make, for example get one free... read more
By: 10x Marketing | 2007-12-05 | Investing The cost of acquiring a new customer is the definition of customer acquisition. How is this relevant to your business? What could possibly be the expense for getting new customers? It all adds up fairly quickly when you think about advertising. What is the ROI for everything you are spending money and energy on? This includes research and marketing costs too. Every hour spent on research and development, even reading research on the Internet costs money. Even if a company is doing well, their customer a... read more
By: Mario Churchill | 2007-03-06 | Management Customer loyalty programs refer in general to points rewarded to customers for either brand or company loyalty, as opposed to say discounts. These types of customer loyalty programs can be a very effective form of promotion as long the rewards are valuable to the particular customer base. They are also... read more
By: Gary Jezorski | 2007-08-15 | Ecommerce A Customer Support Software is a web based customer support solution that allows robust tackling of Product or Service Support issues through help desk system and raising trouble tickets for issues related to... read more
By: Danil Ava | 2010-01-10 | Business This is very important for any business to ensure that its customers repurchase its product and should not switch to the other competitors. As this can help any business to increase revenues from products or service buying, referrals, word- of- mouth sales and from price premiums. The information provided by the customer loyalty research can help in developing better marketing and sales strategies. read more
By: Danil Ava | 2010-01-10 | Business Customer retention program can play a vital role in retaining the customers in the business. Each and every business needs to understand its customer and their needs in order to provide them the best services and making them loyal to your brand. read more
By: Brandon Walker | 2008-08-22 | Customer Service Established and successful businesses in todays competitive market have learnt the formula for success is to deliver what the customer wants by following a number of key customer service techniques. This article will outline for you what those basic techniques are and how they can be put into practice in any workplace. read more
By: versionnext | 2008-12-03 | Online promotion This blog is all about your complaints about any productThe most important aspect of any business is the customer – without customers, your business will not succeed. And happy, satisfied customers will carry your business to great success.Knowing that, most business owners and their staff will work to make customers happy with the service and products. read more
By: Virtuatel UK | 2009-03-24 | Business VIRTUATel is a pioneer of the CPM concept and a leader in the use of individual customer feedback to drive increased revenue and retention rates. VIRTUATel’s CPM works where CRM has failed. VIRTUATel are experts at managing & processing customer knowledge to increase customer performance levels, that will dramatically improve key contact centre and web business KPI’s & objectives. Our solutions will increase or improve the following; Retention Customer Experience Customer Advocacy Staff Performance Per-customer Spend 1st Call Resolution Products Per- Customer Brand Awar. read more
By: Christina Pomoni | 2010-01-10 | Management Customer satisfaction is an important short-term attribute when considering the current state of customer base. Organizations must commit to customers at a great level so that customers engage into a strong, valuable relationship. read more
By: Paul | 2010-01-10 | Ecommerce CRM is a combination of the policies, processes, and the strategies implemented by an organization to unify its customer interactions. read more
By: Jack Morkel | 2010-01-10 | Customer Service Customer support services are not only beneficial to the Company, but also to the customer. Through proper customer care services, the faults can be identified and secured at customer end only through proper information. read more
By: Sam Miller | 2008-05-13 | Management Customer training is a very integral part of any business to ensure that the company survives in this age in which everything and every business have stiff competition. This is most applicable for products sold that require technical skills to set up. Many customers or en udders need software programs... read more